Ardkeen Quality Food Store has been a customer of Retail Solutions since 2008, using the Retail Solutions software for managing a livestock file, suggested ordering, and a bespoke cash office function. Over the years, we have retained Retail Solutions as our EPoS provider, given their established market-leading capabilities. Upgrading Head Office functionality has furthered our admin efficiency, enabling us to redeploy key employees to other areas. The Retail Solutions helpdesk and development teams have proven knowledge of their software and are quick to respond. Our on-site engineer is noted for his professional courtesy when working with any of our team. The Retail Solutions’ teams knowledge and experience continue to be exceptional. Retail Solutions have provided us with a robust, user-friendly EPoS solution that gives us real-time sales information and user-friendly reporting, giving us a strategic advantage based on accurate data.
Richard Moynan, Ardkeen Quality Food Store
We have the Retail Solutions iQoo HACCP system operating in both of our sites and have found the system invaluable in managing our Food Safety. We run 2 very busy forecourts with shop and deli so it is imperative to have a system that is efficient and user friendly. Both staff and management find the system easy to use and a lot less hassle than filling out, storing and monitoring sheets of paper. The ability to monitor sites remotely and in real-time is a huge advantage and saves valuable time and labour. For us, iQoo HACCP from Retail Solutions is an excellent system and something that we would highly recommend to any business required to follow HACCP protocols.
H2 Group use Retail Solutions across all 12 of our busy Spar Service Stations sites. It’s an excellent system that’s user friendly for both cashiers and managers and provides a very good experience for our customers at the point of sale. A host of third-party integrations are available as standard and the introduction of the Retail Solutions ‘Head Office’ allows us even greater control, accuracy & efficiency in terms of our management accounts which are now seamlessly integrated with the EPOS system. I would have no hesitation in recommending Retail Solutions for any grocery, convenience or forecourt Retailer”
Exceptional POS Platform With Superior Customer Service. Retail Solutions system is easy to use and has all the features needed to run and grow your business. The area that I have been most impressed with is their customer service. When I have a question or something that needs to be addressed, they are a phone call away and ready to help. My calls are answered quickly by a live person that is quickly able to understand my needs and then walk me through resolution steps. In my opinion, having this level of support is critical and Retail Solutions excels in this area. Shane Mulrooney
We are currently using iQoo, the digital HACCP management system from Retail Solutions, in our Daybreak store. I find the system to be an excellent way of fulfilling all of our HACCP requirements with ease while offering good value for money and hassle-free user experience for our staff. Our HACCP system is fully compliant with legislation and the records are extremely easy to access at any given time. This gives great peace of mind to all involved, from staff to management.
We have been a Retail Solutions customer for almost 10 years now and have been very happy with the service to date. Their support team understand the systems thoroughly and are always quick to respond. And their development team are very flexible and always a pleasure to deal with. The software itself is very intuitive, easy to train staff on, and - since hardware and software came as a bundle - it has been very cost effective for us. Today we have Retail Solutions systems in over 100 of our locations.
We implemented the RS Accounts System at both Head Office and Store Level and it has worked very successfully in both areas since its introduction. The feedback we receive from the end users within the pharmacies is consistently positive. From the very beginning of our partnership, the Retail Solutions team linked in seamlessly and effectively with our own IT department. Retail Solutions provided an excellent service right through from pre-purchase to working with our IT colleagues on the initial installation and most importantly, to the roll out of all installations in our members pharmacies. This, along with an excellent level of support and training, made the whole process stress-free which is vital in the fast paced environment we work in.
In the first place, Retail Solutions works excellently with the customer at ground level. Thus, they ensure a smooth running business and great backup service. As a result, I would have no problem recommending Retail Solutions to any business, large or small.
Joyce’s Supermarket was looking to update their existing system … which consisted of 60 lanes and a Head Office system. I looked at a number of systems before deciding on Retail Solutions. Their system was the best fit for Joyce’s. Since installing the system 15 months ago, I have found Retail Solutions excellent in every aspect, right from the installation, staff training and ongoing support. A key factor in selecting Retail Solutions, apart from the software package they had on offer, was their willingness to listen to their customers needs and their ability to make improvements to the software that was both beneficial to us and their future customers. The staff they appointed to manage our account have at all times provided an excellent service to us and have on more than one occasion come to our rescue in areas that were outside their responsibility. Retail Solutions are now a very important partner of Joyces Supermarket and Joyces look forward to a long working relationship with them.
Retail Solutions meets all the needs of our Franchisee’s, from Off-License to Supermarket, Forecourt to Convenience, Single Store operations to Multi-Branch, the application is both scalable and feature-rich. Most important to the retailer is that basic functions and features are easily implemented, yet as the competence level grows in-store, the application continues to meet, and exceed, increasingly complex business requirements and expectations. Many of the features found within RSAccounts were, until recently, only available in expensive and inflexible ERP solutions. Retail Solutions have managed to bring high-end functionality to the Independent Retail Sector.
Retail Solutions have played a key part in growing our business in the past number of years, giving us accurate cash, margin and stock control