We implemented the RS Accounts System at both Head Office and Store Level and it has worked very successfully in both areas since its introduction. The feedback we receive from the end users within the pharmacies is consistently positive. From the very beginning of our partnership, the Retail Solutions team linked in seamlessly and effectively with our own IT department. Retail Solutions provided an excellent service right through from pre-purchase to working with our IT colleagues on the initial installation and most importantly, to the roll out of all installations in our members pharmacies. This, along with an excellent level of support and training, made the whole process stress-free which is vital in the fast paced environment we work in.
In the first place, Retail Solutions works excellently with the customer at ground level. Thus, they ensure a smooth running business and great backup service. As a result, I would have no problem recommending Retail Solutions to any business, large or small.
Joyce’s Supermarket was looking to update their existing system … which consisted of 60 lanes and a Head Office system. I looked at a number of systems before deciding on Retail Solutions. Their system was the best fit for Joyce’s. Since installing the system 15 months ago, I have found Retail Solutions excellent in every aspect, right from the installation, staff training and ongoing support. A key factor in selecting Retail Solutions, apart from the software package they had on offer, was their willingness to listen to their customers needs and their ability to make improvements to the software that was both beneficial to us and their future customers. The staff they appointed to manage our account have at all times provided an excellent service to us and have on more than one occasion come to our rescue in areas that were outside their responsibility. Retail Solutions are now a very important partner of Joyces Supermarket and Joyces look forward to a long working relationship with them.
Retail Solutions meets all the needs of our Franchisee’s, from Off-License to Supermarket, Forecourt to Convenience, Single Store operations to Multi-Branch, the application is both scalable and feature rich. Most important to the retailer is that basic functions and features are easily implemented, yet as the competence level grows in-store, the application continues to meet, and exceed, increasingly complex business requirements and expectations. Many of the features found within RSAccounts were, until recently, only available in expensive and inflexible ERP solutions. Retail Solutions have managed to bring high-end functionality to the Independent Retail Sector.
Retail Solutions have played a key part in growing our business in the past number of years, giving us accurate cash, margin and stock control