Support Technician

Retail Solutions, one of the leading suppliers of EPOS in Ireland, require a suitable candidate for their Technical Support Team. Due to continued growth we are looking for someone with a good knowledge of IT/Networking and experience in the retail trade is advantageous. It is a full-time position and could involve working Saturdays and Sundays
Retail Solutions is an innovative Irish company which specialises in the provision of state-of-the-art computer-based retail software and hardware systems to a diverse range of customers throughout Ireland and abroad.

Retail Solutions are the leading-edge provider of advanced retail hardware and software solutions.

Job Description

  • Being the first line of support to our customer base and offering advanced support by answering customer’s technical queries and solving issues remotely.
  • Logging all calls in our ticketing system.
  • Ability to learn quickly and take ownership of client issues.
  • Effectively communicate technical information to non-technical customers.
  • Responding to phone calls, emails and tickets in a timely manner.
  • Escalating issues internally with the relevant departments and following up to ensure issues are fully resolved.
  • Effectively communicate technical information to non-technical customers.
  • Updating customers in a confident and reassuring manner. Keep Knowledge Base articles up to date and adding new articles as required.
  • Diagnosing and resolving technical issues.
  • Escalating IT issues to the IT manager where necessary.

Required Skills

  • Software support / call centre experience preferred
  • Networking Knowledge
  • Operating Systems Knowledge
  • SQL Knowledge
  • Web technologies
  • Confident when dealing with customers.
  • Problem solving skills.
  • Knowledge of web hosting and email technologies.
  • Strong interest in I.T. Ability to learn quickly.
  • Team player.

Application Process
Email applications to