We work very closely with all of our customers to make sure that the right solution is ultimately delivered on time and on budget. Our Salesteam are experts in their field and very experienced in meeting the needs of our clients from any sector of the Retail industry. Many of our team have retailing back grounds
Our technical team has installations down to a science. From the installation to the ‘go live’ day, our goal is to get your business operating as quickly as possible.
Changing or installing a new EPOS system can be stressful. Whatever your EPOS requirements, we take the stress out of system transfers and installation by keeping in contact with you throughout the process. We also consult extensively with you before an installation to ensure that we install the best products for your business needs.
A product is only as good as one’s ability to use it. We will fully train your staff on the products you select so that you can enjoy all of their functionality. As part of our training services, we also provide training courses throughout the year that are free for retailers to attend.
Retail Solutions has a highly-experienced technical support team on hand to handle all of your inquiries. We are able to fix the majority of issues through remote access, which means minimum down time for your business. Where engineers or spare parts are required, we endeavour to get to you as quickly as possible.
We are constantly striving to improve our software so that it provides the maximum benefits to our existing and future clients whose needs continue to evolve as their businesses grow.
Retail Solutions customers now have the facility to log service requests via the online client portal. They can then track the status in real-time providing them with total transparency of the process and the various interactions by Retails Solutions helpdesk personnel.