v
   
 
 
 
WHY Retail Solutions?

Here are just some of the reasons why you should use a Retail Solutions system for your business.

Upgradability: systems change and so will your needs, so we have designed our solutions so that they can be easily upgraded as and when the need arises.

Durability: we only supply the very best quality hardware which ensures minimum disruption

Flexibility: our core systems are designed for use in almost every situation and business

Connectivity: our new generation retail software is designed to exchange information seamlessly with your existing spreadsheets, databases and any other back office systems

  
Support Nationwide

Retail Solutions have a dedicated team to deal with any issue relating to RS-Accounts. The support team operates from 9am to 6pm, Monday to Friday, with an emergency number also available to retailers where problems occur outside of these hours.

We operate a Continuous Improvement Program, where we continually strive to improve our overall service and efficiency when dealing with our valued customers from Sales right through to our Helpdesk.

Over the last number of months, we have made significant changes to improve the level of service that our customers are receiving.

Some of the changes included were:

•

Changed our telephone system to streamline the number of calls coming into our Helpdesk.

 

•

Redeveloped our Call Management software to provide improved feedback and call statistics.

 

•

Automatically generate email responses to retailers once a call has been closed.

This email gives the time when the call was opened and closed, problem logged and resolution details.

As a proactive company we have also identified other areas which will further improve our response rates and fix times:

•

We have recently increased the number of personnel working in the Support team.

 

•

We focus heavily on First Time Call Resolution. When a retailer rings our office they get to speak to a member of the Support team rather than receive a call back.

We have set ourselves tough targets in this area and aim for a First Call Resolution of 90%.

 

•

 Customer Satisfaction Survey to be conducted in September to benchmark our overall service with our valued customers.

Support queries can also be logged via email to support@retailsolutions.ie .